Live Chat
Direct conversations with website visitors and transfer to an operator when needed.
Interested in CloudDNS SupportDesk?
Request a custom implementation quote.
WHAT YOU GET
A complete support center, not just a chat widget
SupportDesk centralizes customer requests and team tools in one application.
Ticketing
Tickets with status, priority, category, SLA and history for tracking every request.
Knowledge Base
A manageable knowledge base for fast answers and reusable information.
Client portal
A dedicated public interface for the assistant, opening tickets and tracking requests.
Team & SLA
Operators, users, departments, predefined responses and working hours.
Reports
Support, performance, activity, resolution and knowledge base usage metrics.
01
TICKETING
Every request stays under control
A centralized ticket list lets you filter and track requests by status, priority and SLA.
- Status and priority visible at a glance
- SLA and remaining time
- Clear history for every client
02
LIVE CHAT
Conversations in one place
Conversation history can be tracked from the administration area, with messages organized by session.
- Conversation history
- Operator inbox
- Website widget integration
03
KNOWLEDGE BASE
Useful answers become reusable
Manage articles, categories, common questions and keywords to build a support knowledge base tailored to your company.
- Articles and categories
- Keywords and aliases
- Test answers directly from the administration area
04
ANALYTICS
See how support performs
The dashboard and reports bring together key support metrics in an easy-to-follow presentation.
- Tickets and conversations
- Resolution rate and response times
- Knowledge base performance
PORTAL CLIENT
A simple experience for the customer too
The customer has a dedicated interface to talk with the assistant, open a request and track existing tickets.
Support assistantOpen ticketMy ticketsMagic Link
CONTROL SELF-HOSTED
The application runs on your server
You configure modules and widget integration from the administration area. The data and application remain in infrastructure you control.
✓ Module configuration✓ Widget cross-domain✓ Anti-bot protection✓ Control over your data
CLOUDDNS SUPPORTDESK
Want SupportDesk on your infrastructure?
We can discuss installation, configuration, licensing and adaptation to your support workflow.