What types of websites can I host?
We can host corporate websites, online stores, blogs, web applications and custom projects. The right plan depends on traffic, storage, resources and the required availability level.
Help Center
Everything you need to know before we get started
Answers are grouped by service so you can quickly find information about web hosting, IT consulting, web design and working with us.
Web Hosting
Hosting, security and management
Is an SSL certificate included?
Yes. Hosting plans include an SSL certificate to secure HTTPS connections. For projects with special requirements, we can also configure dedicated certificates.
Do you offer automatic backups?
Yes. Backups are automatic, while frequency and retention vary by plan. For critical projects, we can configure custom backup and restore policies.
Can I migrate my existing website to you?
Yes. We can migrate files, databases, email accounts and DNS settings, with the goal of minimizing downtime.
What type of technical support do you offer?
We provide support for hosting services, configurations, DNS, SSL certificates, email and incidents related to the infrastructure we provide. Priority level depends on the selected plan.
Can I upgrade later?
Yes. Resources can be expanded as your project grows. We can recommend upgrading before current limits begin to affect performance.
IT Consulting
Analysis, strategy and implementation
What does an initial IT audit include?
We analyze infrastructure, applications, security, processes and the areas that may limit performance. At the end, you receive prioritized recommendations and a clear improvement direction.
Can you also implement the recommended solutions?
Yes. We can move from analysis to implementation: infrastructure configuration, cloud, security, migration, optimization and support, depending on the project.
Do you work with small businesses as well as large companies?
We work with organizations of different sizes. Solutions are sized to needs and budget so we avoid unnecessary or oversized implementations.
Does the consulting service also include security?
Yes. We can assess access, backups, data protection, updates, security policies and operational risks, then propose concrete measures.
How long does an IT consulting project take?
Duration depends on complexity. A focused assessment may take a few days, while projects that include implementation, migration or integration are planned in stages.
Web Design
Design, development and management
How long does it take to build a website?
A simple corporate website can be completed in a few weeks. The timeline increases for projects with many pages, custom features, external integrations or complex content.
Will the website work properly on phones and tablets?
Yes. Pages are built responsively and tested on desktop, tablet and mobile so navigation and content remain easy to use.
Is the website SEO-ready?
Yes. The HTML structure, speed, titles, meta information and content organization are prepared to provide a solid SEO foundation. Ongoing SEO optimization can be offered separately.
Can I edit the content myself after launch?
Yes, if the project includes an administration area or CMS. For static websites, we can decide from the beginning which elements you want to edit and choose the appropriate solution.
Do you offer maintenance and support after launch?
Yes. We can provide updates, backups, monitoring, content changes and technical interventions after launch, either by subscription or on request.
General
Collaboration and support
How long does it take to receive a reply?
We normally respond on the same business day. For complex requests, we may first ask additional questions so the quote or recommendation can be properly tailored to the project.
Do you offer free consulting?
The initial discussion and high-level needs assessment are free. If the project requires an in-depth technical audit, documentation or extended consulting, those services will be presented separately in the quote.
Can we schedule a meeting?
Yes. We can arrange an online discussion or a meeting, depending on the project and availability. Send us a few details through the contact form and we will agree on the right format together.
Do you offer maintenance after the project is completed?
Yes. We can provide maintenance, updates, monitoring and technical interventions after launch. The support level depends on the type of website or infrastructure.
Do you offer technical support?
Yes. We provide support for services delivered by clouddns.ro and can separately assess support requests for IT infrastructure, hosting, websites and related services.
How do I request a custom quote?
Complete the contact form with the service you need, your project goals and any relevant information. The clearer the description, the faster we can prepare a suitable proposal.
Didn't find the answer?
